Frequently Asked Questions

What is HLN Deals?

HLN Deals is a new TV segment featured on Headline News (HLN) and Social Media to bring top brands to consumers at significant discounts. HLN Deals is operated by Knocking, a leading e-commerce company, in partnership with CNN/HLN to offer viewers great products at significant discounts.

How long are HLN Deals available?

Each deal is available at least for 48 hours. However, because of the low prices and high demand, specific products may sell out within those 48 hours already.

When will I receive my order?

Most orders ship within 1 to 10 days after the order is placed; personalized and customized orders may take up to 14 days, which will be indicated on each deal.

How are Shipping fees calculated?

Most orders have a shipping flat rate. Customizable orders shipped directly from the manufacturing brand may require extra shipping cost. The exact amount for shipping will show up during the checkout process.

Something went wrong with my order. What do I do?

In the unlikely event that you receive incorrect or damaged goods, please contact us directly. Contact details for each brand as well as the contact details for HLN Deals / Knocking can be found here.

Can I return an item?

Yes, most products are eligible for return within 30 days after placing the order. Please see the return sheet in your package for further instructions.

How can I recommend a brand for future HLN Deals?

If you know a great brand or have an idea for a future Deal segment, please Email product and brand suggestions to futuredeals@knocking.co