Frequently Asked Questions

When will I receive my order?

Most orders ship within 1 to 10 days after the order is placed; personalized and customized orders may take up to 14 days, which will be indicated on each deal.

How are Shipping fees calculated?

Orders are calculated based on the weight of a shipment starting at $5.95. Customizable orders shipped directly from the manufacturing brand may require extra shipping cost. The exact amount for shipping will show up during the checkout process.

Something went wrong with my order. What do I do?

In the unlikely event that you receive incorrect or damaged goods, please contact us directly. Contact details for each brand as well as the contact details for HLN Deals / Knocking can be found here.

Can I return an item?

Yes, most products are eligible for return within 30 days after placing the order. Please see the return sheet in your package for further instructions.

How can I recommend a brand for future HLN Deals?

If you know a great brand or have an idea for a future deal segment, please email product and brand suggestions to futuredeals@knocking.co