Knocking Careers

Customer Service Representatives (“Happiness Ninjas”)

Yes, we’re looking for happiness ninjas to offer top-notch service to our customers, and yes, you’ll be our representative. But this is so much more than a CSR job. We call the role “Happiness Ninja” because you think quickly on your feet, you’re agile and flexible in providing killer service, and before they’ve even finished an interaction with you, our customers are happy. Why wouldn’t they be happy following a quick, friendly, and positive experience where their issue is resolved?

Looking up an order number, confirming the delivery details, and passing on product feedback to our vendors makes for a good customer experience. We go harder. We’ll make sure you have the tools, support, and autonomy you need to be empowered to show genuine concern and ownership of an issue, leading to a trail of smileys and a solid record of great customer experiences.

We’re creating the “Ritz Carlton” and “Cadillac” of ecommerce support, while reflecting the “fun-but-get’er-done” attitude of Knocking! Do you want to put on the white gloves and challenge yourself to deliver world-class service? Then we need to hear from you!

What you’ll do:

  • Deliver a positive experience to our customers, focused on quick and mutually beneficial resolutions
  • Answer calls, emails, and live chats, mostly in Spanish, recording issues and seeing them through to resolution
  • Develop a broad understanding of our orders, sales, shipping, and customer service processes and tools
  • Work with our curators, account managers, and executive team in building the Knocking empire

What you bring to the role:

  • Fluency in Spanish and English
  • Experience providing world-class customer service, whether in person or remotely

It’d be great if you:

  • Have supervisor or manager experience in a call centre
  • Have experience with CSR and ticketing systems and the Shopify admin

Here's how to apply:

Send your resume and cover letter to: careers@knocking.co
Tell us why you’re the right rock star for this job. If you’re interested in helping us shape the future of flash commerce, submit your resume and story today. Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

Onboarding Account Managers

Our curation team works hard to bring the best brands to Knocking. Once they get here, we need to deliver a universally positive and uplifting onboarding experience. These brands need to know they’re in the best, most reliable, and trustworthy hands. This is where you come in.

You’ll align yourself closely with the movers and shakers of the biggest and best upcoming brands, guiding them through contracts, product uploads, and logistics. You’ll dive deep into Shopify, ShippingEasy, Docusign, and other SaaS applications in getting the job done. You’ll help our brands navigate the exciting but complex world of broadcast offers, and how to best sell a product on TV, while reflecting the “fun-but-get’er-done” attitude of Knocking!

What you’ll do:

  • Create strong relationships with our merchants
  • Recommend ways to best utilize national television exposure
  • Report to key stakeholders at Knocking
  • Guide vendors through the onboarding process using Basecamp, other project management tools, and Shopify
  • Help customers understand their contractual obligations to Knocking and ensure they sign the right agreements and schedules in a timely fashion
  • Triage technical issues to Knocking escalated Support teams
  • Work with internal Knocking teams to advocate for merchants’ needs and requests
  • Demonstrate an in depth understanding of industry trends
  • Elevate the overall merchant experience

What you bring to the role:

  • An understanding of commerce across multiple channels, including online, retail, and non-conventional
  • You’re merchant focused in all that you do
  • You have a secret weapon, and it’s building meaningful relationships with our clients and internal team
  • Experience creating and managing products in the Shopify Admin

It’d be great if you:

  • Have experience running a business and know what it means to be an entrepreneur
  • Hands-on ecommerce experience

Here's how to apply:

Send your resume and cover letter to: careers@knocking.co
Tell us why you’re the right rock star for this job. If you’re interested in helping us shape the future of flash commerce, submit your resume and story today. Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

Financial Assistants

We’re looking for a Financial Assistants to help organize and handle our day-to-day accounting tasks! Ultimately, you’ll help us manage and allocate our resources effectively. Numbers, dollar signs, purchase orders, and spreadsheets put a smile on your face, as does keeping a tab on contractor invoices and paying our vendors accurately and on-time.

You’ll work closely with our Account Managers to make sure cost-of-goods are accurate, inventory-sold numbers add-up, and the right essential info is on file for our vendors.

You’ll project both a friendly demeanor and professionalism when working with our vendors to issue POs and payments in prompt fashion, while reflecting the “fun-but-get’er-done” attitude of Knocking!

What you’ll do:

  • Managing accounts receivable and payable
  • Keep records of invoices and tax payments
  • Manage our liabilities (e.g. insurance premium)
  • Identify and address account discrepancies
  • Participate in payroll processes
  • Report on financial projections (e.g. liquidity and cash flow)

What you bring to the role:

  • Proven work experience as a Finance Administrator, Finance Assistant or similar role
  • Hands-on experience with accounting software, like QuickBooks
  • Advanced knowledge of spreadsheets (creating spreadsheets and charts and using financial functions)
  • Good understanding of bookkeeping procedures
  • Excellent time-management and organization skills
  • Confidentiality

It’d be great if you:

  • Have experience running a business and know what it means to be an entrepreneur
  • Experience managing retail and/or ecommerce finances

Here's how to apply:

Send your resume and cover letter to: careers@knocking.co
Tell us why you’re the right rock star for this job. If you’re interested in helping us shape the future of flash commerce, submit your resume and story today. Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.